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Policies
Cancellation policy
Plans change — we get it. Here's exactly what happens when you cancel a booking.
100%
48+ hours before pickup
Full refund, including deposit.
50%
24–48 hours before pickup
Half the rental fee is refunded; deposit returned in full.
0%
Under 24 hours
Rental fee is non-refundable; deposit returned in full.
Good to know
- check_circleSecurity deposits are always returned in full for cancellations, regardless of timing.
- check_circleRefunds are processed to your original payment method within 3–5 business days.
- check_circleDelivery fees are refundable only if the item has not yet been dispatched.
- check_circleOwner-initiated cancellations are always refunded 100%, and we help you rebook.
- check_circleExtenuating circumstances (emergencies, severe weather) may qualify for a full refund.
Need to cancel a booking?
Manage it from your orders, or reach our team for help.